1. Introduction

Loudoe respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains:

What information we collect

How we use your information

When we may share your information

How we keep your information secure

Your rights regarding your personal data

By using our website loudoe.co.uk, creating an account, purchasing from us, or interacting with Loudoe on social media (such as Instagram, Twitter/X, Facebook, Pinterest or YouTube), you agree to the terms of this Privacy Policy.

2. About Loudoe

Loudoe operates the website loudoe.co.uk and its official social media accounts.

3. Information We Collect

Information you provide

We may collect information that you provide directly, such as:

Name

Email address

Phone number

Address

Date of birth

Account details when registering on our website

You may also provide information when:

Signing up for newsletters

Entering competitions or promotions

Completing surveys

Submitting reviews, photos, or feedback

Interacting with Loudoe on social media

Information collected automatically

When you visit our website, some information may be collected automatically, including:

IP address

Device type

Browser type and settings

Time zone and system information

Website pages visited

Time spent on pages

We also use cookies to help improve your experience.

Information from third parties

Loudoe may receive information from partners or service providers that help operate our website or manage our social media.

4. How We Use Your Information

Loudoe may use your information to:

Provide and manage your account

Process purchases and deliver products

Communicate with you about orders or services

Improve our website and services

Send newsletters or marketing communications (where you have agreed)

Respond to questions, feedback or reviews

Maintain the security of our website

5. Sharing Your Information

Loudoe may share information with trusted service providers who help operate the website and services, including:

Website hosting providers

Payment processors

Marketing or analytics providers

Technical support providers

Information may also be shared if required by law or to protect the security and integrity of Loudoe.

Loudoe does not sell your personal information to third parties.

6. Data Retention

Loudoe only keeps personal information for as long as necessary to provide services or meet legal obligations.

7. Security

Loudoe takes reasonable steps to protect personal information from loss, misuse, or unauthorised access.

Our website uses SSL encryption to help protect data transmitted online.

However, internet transmissions cannot be guaranteed to be completely secure.

8. Your Rights

You may have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your information

Object to certain uses of your data

Request that processing of your information be limited

Request a copy of your data in a portable format

To exercise any of these rights, please contact us.

9. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: dpo@loudoe.co.uk

10. Cookies

Cookies are small files stored on your device when visiting a website.

Loudoe uses cookies to:

Improve website functionality

Remember user preferences

Understand how visitors use the website

Some cookies may be provided by third-party services such as analytics tools or social media platforms.

You can control or delete cookies through your browser settings.